I'd like a refund please.
Please be assured that before we release our software/add-ons, we conduct thorough testing both in-house and with our public beta testing team. It is likely that the issue you are facing is unintended.
Regarding your refund request, as agreed upon during checkout, all sales on digital goods are final.
We kindly ask that you review Section 6 of our Terms of Service Policy (Terms of service), which outlines the requirements for refund eligibility for special exceptions.
If you would like to proceed with the process, please respond to this ticket with detailed information about the issue you are facing. Additionally, if you haven't already, please provide proof of purchase based on your place of purchase as outlined below:
- //42 Store: Your purchase receipt via email. SUBJECT: Parallel 42 Payment Receipt for Order
- //42 Store: Your purchase receipt via email. SUBJECT: Parallel 42 Payment Receipt for Order
- Contrail Shop: Your purchase receipt via email. SUBJECT: Order CTL-123456 confirmed
- Orbx Central: Your purchase receipt via email. SUBJECT: Your Orbx order receipt
- MSFS Marketplace: The product page in the MSFS Marketplace showing OWNED
We appreciate your cooperation and look forward to resolving this matter for you.