How do I transfer my purchases from other stores?

Creation date: 11/4/2024 4:02 PM Updated: 12/18/2024 10:26 PM account contrail licence marketplace migration orbx orders purchase transfer

To transfer your Parallel 42 product purchased elsewhere to your Parallel 42 account is easy. Submit a ticket for //42 Store Support > Purchase Migration.

Please provide the following details in your ticket:

Product(s) to transfer
Where purchased
Proof of Purchase (instructions are below)

Once we have received your request, please allow up to 72 hours for it to be assessed and processed.

Please note that transferred products do not apply towards the Club 42 loyalty program.

Proof of Purchase

For products purchased through the Microsoft Marketplace

Visit the Microsoft Flight Simulator Marketplace and locate the product(s) you wish to transfer. Capture a screenshot of this page, ensuring that the word OWNED is visible next to the desired product(s) and that your profile name appears in the top right corner.

See example image below:

MSFS MARKETPLACE

For products purchased through Orbx or Contrail

Visit your account page and locate the product(s) you wish to transfer. Either capture a screenshot of this page OR upload the invoice/order receipt you have received from the store.

See example images below:

ORBX

CONTRAIL

DataImage2.png

DataImage57.png

DataImage15.png

Files		Sort by Name Sort by Date
	DataImage2.png 36 KB
	DataImage57.png 29 KB
	DataImage15.png 923 KB

Select this category when transferring your Parallel 42 products purchased elsewhere to your Parallel 42 account.

How do I transfer my purchases from other stores?

Proof of Purchase

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