⚠️ Support responses may be delayed due to high volume and limited staffing. Tickets are handled in the order received. Many issues can be resolved by uninstalling the software. ✕

Welcome to our Technical Knowledge Base

Knowledge base

New ticket

PRODUCT SUPPORT

Issue Installing a Product 5

Select this category when you're having INSTALLING a product you recently purchased.

⇅ Chaseplane Activation Limit Reached
Updated: Tuesday, July 15, 2025 activation auth authorization chaseplane limit multiple piracy serial number sharing users
⇅ 2024 Community Folder
Updated: Tuesday, February 18, 2025 community folder location missing not installed not showing
⇅ How do I install SimFX?
Updated: Friday, July 12, 2024 community folder install simfx
⇅ How do I Install my Immersion Pack?
Updated: Saturday, August 3, 2024 777 immersion a320 immersion community folder install simfx
⇅ Do I need to delete the previous vesion when an update is issued?
Updated: Wednesday, June 12, 2024 delete how to install install update overwrite replace update

Issue Using a Product 19

Select this category when you're having trouble USING a product you recently purchased.

⇅ Muffled aircraft sounds when I'm in an outside camera.
Updated: Monday, July 14, 2025 audio chaseplane muffled sound
⇅ Support for The Skypark
Wednesday, January 8, 2025 skypark tfdi tsp
⇅ Is Flow compatible with MSFS 2024?
Updated: Tuesday, November 26, 2024 2024 compatibility flow help menu
⇅ Flow in VR it interferes with the cursor such that I am unable to interact in the cockpit.
Updated: Saturday, November 16, 2024 clicks cockpit cursor flow interaction mouse switches vr
⇅ How to install TDS GTNXi 750 into FreedomFox / Fox2?
Wednesday, September 4, 2024 fox2 freedomfox gps gtn gtn750 gtnxi install kitfox mod tds

//42 STORE SUPPORT

Migrate Order(s) to the //42 Store 1

Select this category when transferring your Parallel 42 products purchased elsewhere to your Parallel 42 account.

⇅ How do I transfer my purchases from other stores?
Updated: Friday, November 7, 2025 account contrail licence marketplace migration orbx orders purchase transfer

Purchasing / Download Issues 2

Select this category when you're having trouble with PAYMENTS at Parallel42.com

⇅ I'd like a refund please.
Updated: Saturday, July 13, 2024 money back product refund return
⇅ Tell me about Club 42
Tuesday, June 11, 2024 access club42 member website

OTHER CONTACT

Pre-purchase Questions 2

Select this category for PRE-PURCHASE INQUIRIES about //42 Products.

⇅ ChasePlane - Why a complete replacement?
Updated: Monday, May 26, 2025 bindings camera system chaseplane replacement why
⇅ Can I buy SimFX and Immersion Pack from different stores?
Friday, June 21, 2024

flow 8 install 5 simfx 5 chaseplane 4 flow pro 4 community folder 3 flow essentials 3 a320 immersion 2 fox2 2 freedomfox 2 View all...